Support

Day One Foundry LLC

Need help with one of our apps? We're a small studio and we answer every message ourselves — usually within 1–2 business days.

Email support@dayonefoundry.com

Please include the app name, your device model, and iOS version so we can help faster.

Our apps

This support page covers all Day One Foundry apps, including Dog Friendly: Walks & Places, Memento — Daily Stoic, Sumi, Did You Gym?, Pozu, Camera Remote, and more.

Frequently asked questions

How do I manage or cancel a subscription?

Subscriptions are handled by Apple. Open Settings → your name → Subscriptions on your iPhone, choose the app, and manage or cancel from there. You can also review Apple's guide at support.apple.com.

How do I request a refund?

Purchases are processed by Apple, so refunds go through them: visit reportaproblem.apple.com, sign in with your Apple ID, and choose the purchase.

How do I restore a purchase on a new device?

Make sure you're signed in with the same Apple ID, then look for “Restore Purchases” inside the app (usually on the paywall or in the app's settings).

I found a bug — what should I send you?

Email us the app name, what you expected, what happened instead, and a screenshot or screen recording if you can. We read everything.

Where are your privacy policies and terms?

Each app links to its own privacy policy and terms from inside the app and from its App Store page. If you can't find one, email us and we'll send you the direct link.

Feature requests

We love hearing ideas — many of our favorite features started as user emails. Send them to support@dayonefoundry.com.